If facial recognition fails, please try the following troubleshooting steps:
1. Check Lighting Conditions: Ensure that you are in a well-lit environment. Poor lighting can affect the accuracy of facial recognition.
2. Clean Camera Lens: If using a mobile device, make sure the camera lens is clean and free from any obstructions. Dirt or smudges on the lens can interfere with facial recognition.
3. Position Yourself Correctly: Position your face within the designated area on the screen and ensure that your entire face is visible to the camera.
4, Try Again: If facial recognition fails on the first attempt, try again. Ensure that you follow the on-screen instructions carefully and remain still during the process.
5. Contact Support: If you've tried the above steps and facial recognition still fails, please message us anytime on Facebook Messenger here: https://m.me/CashaloPH.
Our team will assist you further and provide additional troubleshooting steps as needed.