If you're experiencing difficulties with a password reset, here are some basic troubleshooting steps you can try:
1. Visit the 'Forgot Password' option on the login screen of the app.
2. Follow the prompts to reset your password. You may need to verify your identity through SMS.
3. If you're still experiencing issues, ensure that you're entering the correct ID number associated with your account.
4. Contact Support: If you've tried the above steps and are still unable to reset your password, please contact our support team at hello@cashalo.com.
Our team will assist you in resolving the issue and regaining access to your account.